Membership Controls
Most subscriptions hide the exit because it works — for one quarter. We built the opposite, and it's the most-cited reason members stay. Try the controls yourself below.
Try It
A live replica of the member portal’s controls — same three tabs, same two taps. (It’s a demo panel; nothing here changes a real membership.)
Pick a length and the crates stop — your member pricing stays, and restarting is one tap whenever you're ready.
The Promises
The pause button lives on every page of your account, not four menus deep behind a survey. Two taps, done.
Pausing doesn’t reset your rate or your maker-collab priority. Come back in a month or a season to the exact membership you left.
Crates pack on the 5th. Any pause, skip, or swap made before then applies to that month — after, it applies to the next one.
No re-entering a card, no chatbot, no win-back gauntlet. About seven in ten paused members restart on their own within three months.
Questions
Four to six small-batch pieces from independent Pacific Northwest makers, curated around one monthly theme — camp kitchen, field notes, slow mornings. Every item's card lists the maker, their town, and the maker-direct price, and the month's total value always beats the plan price.
Yes — that's the whole point of the membership design. Pausing (one month, two, or a season) and skipping (a single month) are both two taps from any page, free, with no retention survey or phone call. Make changes before the 5th of the month, when crates get packed.
Gift runs are prepaid bundles of 3, 6, or 12 monthly boxes: one payment, a letterpress gift note in box one, and a printable card for the day itself. The recipient picks their start month and interests. Gift runs never auto-renew — when the run ends, it simply ends.
Swap it. Every theme is announced by email two weeks before packing, and any member can swap that month for the alternate crate or bank the credit toward the next month. Swapping tells us what to curate more of, so we genuinely encourage it.
Crates pack on the 5th of every month and ship on the 12th, with free shipping across the lower 48. Most members see delivery between the 15th and the 20th, and every box gets tracking the moment it leaves the packing bench in Portland.
Which is exactly why members pick it back up. Start a crate knowing the exit door is unlocked — and mostly unused.
